Privacy Policy

At Reseller Charge, we take the protection of your personal data very seriously. This Privacy Policy explains how we process your personal data in accordance with the General Data Protection Regulation (GDPR).

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1. Data Controller

Reseller Charge

Amir Khodaparast

Hummelsbütteler Kirchenweg 127

22339 Hamburg

Germany

📧 Email: kontakt@resellercharge.com

🌍 Website: www.resellercharge.com

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2. Personal Data We Collect

We process the following personal data:

  • Name and email address
  • Billing and payment information
  • Technical data (IP address, browser, operating system)
  • Usage data (visited pages, interactions)

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3. Purpose of Data Processing

Processing digital services (e.g. Bigo Live top-ups)

  • Payment processing
  • Customer support
  • Security, fraud prevention, and website optimization

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4. Bigo Live Notice

Reseller Charge is an official distribution partner of Bigo Live for the sale of digital credits.

Bigo Live is an independent platform. The use of credited digital goods is additionally subject to Bigo Live’s own terms and conditions.

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5. Legal Basis (Art. 6 GDPR)

  • User consent
  • Contract performance
  • Legal obligations
  • Legitimate interests (security and fraud prevention)

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6. Data Sharing with Third Parties

For payment and order processing, necessary data may be shared with:

  • PayPal
  • Klarna
  • Banks (SEPA transfers)
  • Hosting and IT service providers

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7. Cookies

We use technically necessary cookies.

Analytics or marketing cookies are only used with your explicit consent.

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8. Data Processing Outside the EU

If personal data is processed outside the European Union, this is done exclusively in compliance with GDPR requirements.

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9. Data Retention Period

  • Billing and payment data: up to 10 years
  • Customer data: until termination of the business relationship
  • Support requests: up to 12 months

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10. Your Rights

You have the right to access, rectify, erase, restrict processing, withdraw consent, request data portability, and lodge a complaint with a supervisory authority.

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11. Contact

📧 kontakt@resellercharge.com